PRIVACY POLICY

Last updated: 19 October 2026

This Privacy Policy explains how PREET LEGACY LLP, operating as THE SAKHT LAUNDA, collects, uses, stores and shares personal information when you visit our website, place an order, create an account, contact us or otherwise interact with our services.

Our website is powered by Shopify, which provides the ecommerce platform we use to sell our products and serve our customers.

In this policy, “we”, “us” and “our” refer to PREET LEGACY LLP and its brand THE SAKHT LAUNDA.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our website, we may collect the following information:

Contact information: Your name, email address, phone number, billing address and shipping address.

Order and transaction information: Products purchased, order history, order status, returns, cancellations, refunds, delivery details and relevant payment transaction information.

Customer account information: Information associated with your account, saved preferences and account activity.

Communications: Information you provide when contacting us by email, phone, WhatsApp or other available customer-support channels.

Device and usage information: Information such as your IP address, browser type, device information, pages visited and interactions with our website. This information may be collected through cookies and similar technologies.

We collect only the information reasonably needed for the purposes described in this policy, subject to applicable law.

2. HOW WE COLLECT INFORMATION

We may collect personal information:

• Directly from you when you browse our website, create an account, place an order, submit a form or contact us.

• Automatically through cookies, analytics and similar technologies when you use our website.

• From Shopify and other service providers that support our store, payments, shipping, customer service and related operations.

• From delivery partners, payment providers or other third parties when they provide information required to complete a transaction or provide a service.

3. HOW WE USE YOUR INFORMATION

We may use personal information for the following purposes:

Order processing: To accept and process orders, confirm purchases, process payments, manage Cash on Delivery orders and maintain transaction records.

Shipping and delivery: To arrange dispatch, provide tracking information and coordinate delivery with our logistics partners.

Customer support: To respond to enquiries, manage complaints, assist with account issues and resolve order-related problems.

Order notifications: To send relevant order confirmations, shipping updates, delivery notifications, cancellation updates and refund-related communications through available channels, including email and WhatsApp where the applicable requirements are satisfied.

Returns and refunds: To assess return requests, manage cancellations, process eligible refunds and prevent misuse of our policies.

Website operation and improvement: To maintain our website, improve the shopping experience, understand website usage and troubleshoot technical issues.

Marketing and promotions: To send promotional communications, offers and product information where permitted and, where required, with your consent. Marketing preferences can be managed through the applicable unsubscribe or opt-out options.

Security and fraud prevention: To protect accounts, transactions, customers and our business against fraud, misuse and unauthorised activity.

Legal and regulatory requirements: To comply with applicable laws, respond to lawful requests and maintain records required for business, tax or legal purposes.

4. ORDER UPDATES AND WHATSAPP COMMUNICATIONS

We may use the contact information associated with your order to communicate relevant updates about your purchase.

Where the applicable consent and platform requirements are met, order-related messages may include:

• Order confirmation.

• Order dispatch and shipping updates.

• Out-for-delivery and delivery notifications.

• Order cancellation updates.

• Refund-related updates.

We may use Shopify, Meta's WhatsApp Business services and other relevant service providers to facilitate these communications.

Promotional messages, including offers, discounts and marketing campaigns, are treated separately from transactional order updates. We respect applicable consent requirements and communication preferences.

Providing a phone number at checkout does not, by itself, mean that you have subscribed to every category of communication. Where consent is required, we will use the relevant consent mechanism.

5. COOKIES AND SIMILAR TECHNOLOGIES

Our website and service providers may use cookies and similar technologies to keep the website functioning, remember preferences, maintain shopping-cart functionality, understand website usage and support advertising or analytics where enabled.

You may be able to control certain cookies through your browser settings or available consent tools. Disabling some cookies may affect website functionality.

6. HOW WE SHARE PERSONAL INFORMATION

We may disclose personal information to service providers and other parties when reasonably necessary for the purposes described in this policy.

These parties may include:

Shopify: To operate our online store, customer accounts, checkout and order-management functions.

Payment providers: To process transactions, verify payments and support refunds where applicable.

Shipping and fulfilment partners: To dispatch orders, deliver products and provide tracking information.

Messaging and customer-support providers: Including relevant services used to deliver order updates and respond to enquiries.

Analytics and marketing service providers: Where used, to measure website performance, understand customer interactions and support permitted advertising or promotional activities.

Professional advisers and authorities: Where necessary for legal, regulatory, security or business-continuity purposes.

We do not authorise service providers to use personal information for purposes that are inconsistent with their applicable service arrangements and legal obligations.

7. RELATIONSHIP WITH SHOPIFY

Our store is hosted on Shopify. Shopify processes personal information as necessary to provide ecommerce services, including checkout, customer accounts, order management and related functionality.

Information submitted through our store may be processed by Shopify and other service providers in accordance with their respective privacy terms.

You can review Shopify's privacy information through Shopify's official website.

8. PAYMENT INFORMATION

Payments may be processed through third-party payment providers and payment systems made available at checkout.

We receive the transaction information needed to manage your order, such as payment status, transaction references and relevant payment details made available to us by the provider.

Payment providers process payment information under their respective terms and privacy practices. Their processing of your information may be subject to additional conditions.

For Cash on Delivery orders, we use relevant order and contact information to coordinate delivery and payment collection.

9. DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfil orders, provide services, manage accounts, handle returns and refunds, respond to disputes, maintain business records and meet applicable legal obligations.

Retention periods may differ depending on the type of information and the reason it was collected.

When information is no longer required, we will take appropriate steps to delete it, anonymise it or otherwise handle it in accordance with applicable law.

10. INFORMATION SECURITY

We take reasonable measures designed to protect personal information against unauthorised access, misuse, loss, alteration and disclosure.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Please keep your account credentials and verification codes confidential, and contact us if you believe your account or personal information has been compromised.

11. YOUR RIGHTS AND CHOICES

Depending on applicable law and the circumstances, you may be entitled to request access to, correction of or deletion of your personal information, or to exercise other rights relating to its processing.

You may also manage applicable marketing preferences through the available unsubscribe or opt-out mechanisms.

To submit a privacy-related request, contact us using the details in the Contact Us section below. We may need to verify your identity before processing certain requests.

Some information may need to be retained where required for legal, tax, accounting, security or legitimate transaction-related purposes.

12. CHILDREN'S PRIVACY

Our website is intended for people who can legally purchase products and use our services under applicable law.

We do not knowingly seek to collect personal information from children in circumstances where such collection is not permitted. If you believe that a child has provided personal information inappropriately, contact us so that we can review the matter.

13. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, payment services, delivery services or other external platforms.

We do not control the privacy practices of those external services. When you visit them or use their services, their own terms and privacy policies may apply.

We encourage you to review those policies before providing personal information.

14. INTERNATIONAL DATA TRANSFERS

Some of our service providers may process information in locations outside your state or country of residence.

Where personal information is transferred across borders, the processing is subject to applicable legal requirements and any safeguards required by law.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy when our services, business practices or legal requirements change.

The latest version will be published on this page, together with its updated date. We encourage you to review this policy periodically.

16. CONTACT US

For privacy-related questions, requests or complaints, please contact:

THE SAKHT LAUNDA
Operated by PREET LEGACY LLP

Email: help@thesakhtlaunda.com
Phone / WhatsApp: +91 82379 88005

Business address:
PREET LEGACY LLP
5/53, Mahatma Phule Colony Road, Prasanna Colony, Pimple Saudagar, Pimpri Chinchwad, Maharashtra, 411017, India.