Shipping policy

Shipping Policy

1. Shipping Coverage

THE SAKHT LAUNDA, operated by PREET LEGACY LLP, ships orders across India.

2. Shipping Charges

Prepaid Orders: Standard shipping charges are ₹69 where applicable. Eligible prepaid orders above ₹1,099 qualify for free standard shipping.

Cash on Delivery (COD): A COD fee of ₹99 may apply to orders placed using Cash on Delivery. The applicable shipping and COD charges will be displayed at checkout before you place your order.

Please review the final order total and applicable charges at checkout.

3. Order Processing

Orders are processed after they are placed and confirmed. Processing and dispatch times may vary depending on product availability, order volume and operational requirements.

4. Delivery Estimates

Estimated delivery dates, where available, are displayed at checkout or communicated through order updates. Actual delivery times may vary depending on your location, courier operations, public holidays, weather and other circumstances outside our control.

5. Order Tracking

Once your order is dispatched, tracking information may be provided through our delivery partner. You can use the tracking link shared with you or the Track Order feature on our website to check delivery progress.

Tracking information may take some time to update after dispatch.

6. Cash on Delivery

For COD orders, payment is collected at delivery. Customers should keep the payable amount shown in their order details ready for the delivery partner.

An order may show payment pending until the COD payment has been collected and recorded.

7. Delayed or Missing Deliveries

If your order is delayed, tracking has stopped updating, or your parcel appears to be missing, please contact us with your order number so our team can assist you.